aCCESS MORE FEATURES
Self Service
Gone are the days when customers have to call in to have theircases solved. Our FAQ portal allows users to search for their problems and solve it on the spot.
Crystal Clear Solutions
Listening and following instructions over the phone is not an easy task. That’s why it’s our priority sto provide clear solutions by detailing our steps with step-by-step pictures.
Feedback Survey
Users can leave ratings for their solutions. We’ll use the ratings submitted to further improve upon the answer if deemed necessary. In addition, all users can submit a question on their wishlist that they hope will be answered .
Sensitive Keyword Searching
Everything that users have searched will be recorded and stored. The data collected will be used to analyze and improve our searching algorithm.
Stay Up-To-Date
Users will be notified about the latest updates and version releases immediately when they sign into the platform.
| Features | Free Member | Silver Member | Gold Member | Platinum Member |
|---|---|---|---|---|
| Free Searching | Limited | Unlimited | Unlimited | Unlimited |
| Online Portal Enquiry | 20 Cases | 20 Cases | Unlimited | |
| Online Remote Access Support | 5 Times | Unlimited | ||
| On-Phone Support | Unlimited | |||
| GST Audit File Checking | Once | |||
| Re-issuance of License | Once |